FAQ

OPERATING DAYS

You can order at our store 24/7. However, the processing of order/s will take 3-5 business days. 

WARRANTY CLAIMS

  • Manufacturer's defect only

  • With complete packaging and accessories

For troubleshooting and warranty claims of products, kindly contact our customer care:


Harman Customer Support Facilities:
Harman Hotline # ‎+632-865-2317
Harman Email: apac.support@harman.com

Warranty and Repairs

  • 1 year for all JBL and Harman Kardon products (unless stated otherwise)

  • Free items and bundled items are not covered by warranty 

What if the product I bought isn’t working?

Kindly contact our customer care first for assessment, then if it is still not working, we will pick up the item and have it replaced/repaired. Warranty type (repair or replacement) will solely be based on the discretion of JBL Store depending on the type of unit and based on Harman's Warranty Guidelines.


Check our warranty claims policy for more info.


SHIPPING DETAILS 


How much is the shipping fee?


The shipping fee is based on the location of delivery.
 
What’s your delivery schedule?


*Delivery timelines are based on Monday - Friday business days
*Shipping may take longer during holidays and bad weather

Shipping will take 3-5 business days for areas within Metro Manila and 5-7 business days for Provinces.


How to track my order?

  1. Get the tracking number we sent to your email/message

  2. Go to Lite Xpress website

  3. Click Track and Trace

  4. Input the tracking number we provided

  5. Click SEARCH

 

Do you deliver nationwide?


Yes, we do deliver nationwide. However there are a few areas that are out-of-the-delivery zone. In this case, our courier will charge an additional fee on top of your shipping fee depending on your area. For the list of the out-of-delivery zone, please contact us at info@jblstore.com.ph


What to do if  I want to return my product?


Kindly contact our customer care first for assessment, then if it is still not working, we will pick up the item and have it replaced/repaired. Warranty type (repair or replacement) will solely be based on the discretion of JBL Store depending on the type of unit and based on Harman's Warranty Guidelines. Within 30 days after receiving the item/s, the shipping is on us!


Harman Customer Support Facilities:
Harman Hotline # ‎+632-865-2317
Harman Email: apac.support@harman.com 


Check our warranty claims policy for more info


Courier

  • LITE XPRESS and LBC Express

  • Courier will only have 2 attempts to deliver your order, failure to receive order will have extra charges and will be shouldered by client

If there are any issues or unexpected delays with your package, please don't hesitate to contact us at info@jblstore.com.ph 

 

PAYMENT DETAILS

Payment Methods

  • Paypal/Credit card

      What if I don't have paypal account?

      You can still pay using your credit card. Just choose PAYPAL as payment option and you will be redirected to PayPal page. You can directly put your credit card details, no need to sign up for PayPal account. 

  • Dragonpay 

**Please note that Dragonpay reference numbers are only valid for 2 days for offline payments and 60 mins for online payments. Orders not paid once the dragonpay reference number expired will be forfeited 

     

    • Cash on Delivery (COD) 

    How does Cash-on-Delivery work?

    You will have to pay your order when the item is already delivered to the location you provided.

    How do I choose Cash-on-delivery?

    Choose Cash-on-Delivery (COD) as payment option during checkout. Then click COMPLETE ORDER. After that, you will receive a confirmation email about your order and the total payment you will have to pay after your item is delivered.

    Is Cash-on-delivery safe?

    We always make sure that your security is prioritized. Your payment will be received by LBC Express. You will need to sign the form from LBC to acknowledge receipt of item and payment.

    Who is your courier for Cash-On-Delivery?

    All Cash-on-Delivery transactions will be fulfilled by LBC Express.

    Do you have Cash-On-Delivery nationwide? 

    LBC does not accept COD to ODZ areas. To check if your area is under ODZ, kindly contact us at info@jblstore.com.ph or contact us through Facebook @JBLStore

    Just a few reminders if you choose CASH-ON-DELIVERY

    • Kindly prepare EXACT amount for your order. Our courier doesn’t carry loose cash.
    • Please note that all delivered orders are considered sold. NO CHANGE OF MIND. For concerns about the products, kindly email info@jblstore.com.ph or contact us through Facebook @JBLStore

    Check our How to Pay page for more info. 

     

     Contact details