FAQ

OPERATING DAYS

You can order at our store 24/7. However, the processing of order/s will take 3-5 business days. 

WARRANTY CLAIMS

  • Manufacturer's defect only

  • With complete packaging and accessories

For troubleshooting and warranty claims of products, kindly contact our customer care:


Harman Customer Support Facilities:
Harman Hotline # ‎+632-865-2317
Harman Email: apac.support@harman.com

Warranty and Repairs

  • 1 year for all JBL and Harman Kardon products (unless stated otherwise)

  • Free items and bundled items are not covered by warranty 

What if the product I bought isn’t working?

Kindly contact our customer care first for assessment, then if it is still not working, we will pick up the item and have it replaced/repaired. Warranty type (repair or replacement) will solely be based on the discretion of JBL Store depending on the type of unit and based on Harman's Warranty Guidelines.


Check our warranty claims policy for more info.


SHIPPING DETAILS 


How much is the shipping fee?


The shipping fee is based on the location of delivery. For orders above Php 5,000 , it’s already FREE SHIPPING!
 
What’s your delivery schedule?


*Delivery timelines are based on Monday - Friday business days
*Shipping may take longer during holidays and bad weather

Shipping will take 3-5 business days for areas within Metro Manila and 5-7 business days for Provinces.


How to track my order?

  1. Get the tracking number we sent to your email/message

  2. Go to Lite Xpress website

  3. Click Track and Trace

  4. Input the tracking number we provided

  5. Click SEARCH

 

Do you deliver nationwide?


Yes, we do deliver nationwide. However there are a few areas that are out-of-the-delivery zone. In this case, our courier will charge an additional fee on top of your shipping fee depending on your area. For the list of the out-of-delivery zone, please contact us at info@jblstore.com.ph


What to do if  I want to return my product?


Kindly contact our customer care first for assessment, then if it is still not working, we will pick up the item and have it replaced/repaired. Warranty type (repair or replacement) will solely be based on the discretion of JBL Store depending on the type of unit and based on Harman's Warranty Guidelines. Within 30 days after receiving the item/s, the shipping is on us!


Harman Customer Support Facilities:
Harman Hotline # ‎+632-865-2317
Harman Email: apac.support@harman.com 


Check our warranty claims policy for more info


Courier

  • LITE XPRESS 

  • Courier will only have 2 attempts to deliver your order, failure to receive order will have extra charges and will be shouldered by client

If there are any issues or unexpected delays with your package, please don't hesitate to contact us at info@jblstore.com.ph 

 

PAYMENT DETAILS

Payment Methods

  • Paypal/Credit card

      What if I don't have paypal account?

      You can still pay using your credit card. Just choose PAYPAL as payment option and you will be redirected to PayPal page. You can directly put your credit card details, no need to sign up for PayPal account. 

  • Dragonpay 

**Please note that Dragonpay reference numbers are only valid for 2 days for offline payments and 60 mins for online payments. Orders not paid once the dragonpay reference number expired will be forfeited 

  • Cash on Delivery (COD) - Coming soon 

Check our How to Pay page for info. 

 

 Contact details