FAQ

OPERATING DAYS

You can order at our store 24/7. However, the processing of order/s will take 3-5 business days. 

WARRANTY CLAIMS

  • Manufacturer's defect only

  • With complete packaging and accessories

For troubleshooting and warranty claims of products, kindly contact our customer care:


Service Center - Beyond Innovations, Inc.
Mobile # ‎‎+639989671928
Operating Hours: Monday to Friday, 8:30AM - 4PM (excluding Holidays)
Email: customersupport@beyondinnov.com

 

Warranty and Repairs

  • 1 year for all JBL and Harman Kardon products (unless stated otherwise)

  • Please keep the box, accessories, and receipt for warranty claims
  • Free items and bundled items are not covered by warranty 

What if the product I bought isn’t working?

Kindly contact our customer care first for assessment, then if it is still not working, we will pick up the item and have it replaced/repaired. Warranty type (repair or replacement) will solely be based on the discretion of JBL Store depending on the type of unit and based on Harman's Warranty Guidelines.


Check our warranty claims policy for more info.


SHIPPING DETAILS 


How much is the shipping fee?


The shipping fee is based on the location of delivery, and will be computed upon checkout.
 
What’s your delivery schedule?


*Delivery timelines are based on Monday - Friday business days
*Shipping may take longer during holidays and bad weather

Kindly allow 1-2 weeks lead time for the delivery.


How to track my order?

For Lite Xpress:

  1. Get the tracking number we sent to your email/message

  2. Go to Lite Xpress website

  3. Click Track and Trace

  4. Input the tracking number we provided

  5. Click SEARCH

 

For Gogo Xpress:

  1. Get the tracking number we sent to your email/message

  2. Go to Gogo Xpress website

  3. Input the tracking number we provided

  4. Click SEARCH

 

Do you deliver nationwide?


Yes, we do deliver nationwide. However there are a few areas that are out-of-the-delivery zone. In this case, our courier will charge an additional fee on top of your shipping fee depending on your area. For the list of the out-of-delivery zone, please contact us at info@jblstore.com.ph


What to do if  I want to return my product?


Kindly contact our customer care first for assessment, then if it is still not working, we will pick up the item and have it replaced/repaired. Warranty type (repair or replacement) will solely be based on the discretion of JBL Store depending on the type of unit and based on Harman's Warranty Guidelines. Within 30 days after receiving the item/s, the shipping is on us!


Service Center - Beyond Innovations, Inc.
Landline # ‎‎+632 8899 8850
Operating Hours: Monday to Friday, 8:30AM - 4PM
Email: service@beyondinnov.com 

 


Check our warranty claims policy for more info


Courier

  • LITE Xpress and Gogo Xpress

  • Courier will only have 2 attempts to deliver your order, failure to receive order will have extra charges and will be shouldered by client

  • Please provide an authorization letter if someone will receive the item for you

If there are any issues or unexpected delays with your package, please don't hesitate to contact us at info@jblstore.com.ph 

 

PAYMENT DETAILS

Payment Methods

  • Dragonpay 

**Please note that Dragonpay reference numbers are only valid for 2 days for offline payments and 60 mins for online payments. Orders not paid once the Dragonpay reference number expired will be forfeited.

 

  • Cash on Delivery (COD)

How does Cash-on-Delivery work?

You will have to pay your order when the item is already delivered to the location you provided.

How do I choose Cash-on-delivery?

Choose Cash-on-Delivery (COD) as payment option during checkout. Then click COMPLETE ORDER. After that, you will receive a confirmation email about your order and the total payment you will have to pay after your item is delivered.

Is Cash-on-delivery safe?

We always make sure that your security is prioritized. Your payment will be received by LBC Express. You will need to sign the form from LBC to acknowledge receipt of item and payment.

Who is your courier for Cash-On-Delivery?

  • For Standard Delivery, Cash-On-Delivery transactions nationwide will be fulfilled by Gogo Xpress or Lite Xpress.
  • For Express Delivery, Cash-On-Delivery transactions nationwide will be received by our personnel.

Just a few reminders if you choose CASH-ON-DELIVERY

  • Kindly prepare EXACT amount for your order. Our courier doesn’t carry loose cash.
  • Please note that all delivered orders are considered sold. NO CHANGE OF MIND. For concerns about the products, kindly email info@jblstore.com.ph or contact us through Facebook @JBLStore

     

    • Cash on Pick-up (COP) 

    How does Cash-on-Pick-up work?

    Instead of having your item delivered at home, office, or meet ups. Payment will be made upon pick up. With this, the buyer is assured that he'll get the products in mint condition.

    How do I choose Cash-on-Pick-up?

    Choose Cash-on-Pick-up (COP) as payment option during checkout. Then click COMPLETE ORDER. After that, you will receive a confirmation email about your order and the total payment you will have to pay after your item is delivered.

    Is Cash-on-Pick-up safe?

    We always make sure that your security is prioritized. You will need to sign the form from our head office to acknowledge receipt of item and payment.

     

    • GCash via PayMongo

    How does GCash via PayMongo work?

    Transfer payment through GCash via PayMongo directly!

    How do I choose Cash-on-Pick-up?

    Choose GCash via PayMongo as payment option during checkout. Then click COMPLETE ORDER. After that, you will be directed to PayMongo portal, click AUTHORIZE PAYMENT. Lastly, you will be directed to GCash portal and enter the necessary details to complete payment.

     

    • Credit/Debit Card via PayMongo

    How does Credit/Debit Card via PayMongo work?

    Pay using your Credit/Debit Card through PayMongo!

    How do I choose Cash-on-Pick-up?

    Choose Credit/Debit Card via PayMongo as payment option during checkout. Then click COMPLETE ORDER. After that, you will be directed to PayMongo portal, enter your card details, and click COMPLETE PAYMENT.

     

    • Dragonpay Installments via Tendopay

    How does Tendopay work?

    Pay your online purchases in installments without the need of credit cards or bank accounts! Learn more about Tendopay here.

     

    • PayMaya

    How do I pay using PayMaya?

    Scan the QR code at https://prnt.sc/v5ixmv using your PayMaya app, screenshot your payment, and send it along with your order details.

     

    Check our HOW TO PAY page for more information.

     Contact details

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