We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at +6328638-4299 with details of the product and the defect. You can send the item you consider defective to: 2nd floor Topy Building IV Calle Industria cor. Economia St. Bagumbayan, Libis Quezon City, 1110
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
WAYS TO SEND US YOUR DEFECTIVE UNIT
Pickup
This service is valid for a period of 7 days from the item is bought provided that the product is valid for warranty.
Drop Off
2nd floor Topy Building IV Calle Industria cor. Economia St. Bagumbayan, Libis Quezon City, 1110
Ship Back
To ensure that your return will not be invalidated due to in-transit damage, kindly follow the packing guidelines below:
• Wrap the item in bubble wrap
• Place the item inside a box or a shipping pouch
• Include all contents (user manual, packaging, accessories, etc.)
• Include sales invoice
• Ensure that your box/pouch is properly labeled with the following details: (a) order number, (b) your name, and (c) our return address.
